Terms & Conditions
A Legal Disclaimer
Welcome to Sweet Z's Creations! by using our website and placing an order with us, you agree to the following terms and conditions. Please read them carefully.
Orders & Payment
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All orders must be placed through our website and paid in full at checkout.
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We accept mastercard/visa and other secure payment options provided at checkout.
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Orders are only confirmed once payment has been received.
Product Information
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We bake all products fresh to order using high-quality ingredients.
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Photos on our website are for reference only. Minor variations in appearance may occur due to the handmade nature of our goods
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Allergen information is provided but we cannot guarantee our products are free from traces of allergens such as nuts, gluten, or dairy.
Cancellations & Changes
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Orders can be cancelled or changed up to 24 hours after purchase, provided they haven't entered production.
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For urgent changes, please contact us on instagram (@sweetzcreations.au).
Shipping & Delivery
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Please refer to our shipping policy for full details.
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We are not responsible for delays due to incorrect addresses or missed deliveries.
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Perishable items cannot be returned once delivered.
Refunds & Returns
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Due to the nature of our products, we do not accept returns.
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If your order arrives damaged or incorrect, please contact us within 3 hours with a photo and order number. We'll do our best to make it right.
Privacy
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We value your privacy. Any personal information you provide will be used only to process your order and improve your experience with us. Please see our Privacy Policy for more details.
Intellectual Property
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All content on our website (images, text, logos) is owned by Sweet Z's Creations. Please do not copy, reproduce, or use our content without permission.
Changes to Terms
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We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our site means you accept any updates.